Shipping Information

Lead times

There is no single lead time, because the specification changes it substantially. Foil, embossing and any hand-finishing such as ribbon add stages; a large quantity adds press time; seasonal periods add queue. Transit then adds a period that depends on the destination.

What we do is quote all of it as one date on your quote, and tell you at that point if the date you need is not achievable. We would rather lose an order than miss a launch.

How orders are packed

Boxes ship flat in shrink-wrapped bundles inside outer cartons. The count per bundle and per carton is fixed and stated on the specification, and we hold it constant across reorders because changing it breaks stock counting downstream.

Keep bundles sealed until the boxes are needed. Paperboard exchanges moisture with the air around it, and flat stock opened into a humid or unconditioned store room can lose stiffness and stop creasing cleanly — the most common storage problem we hear about.

Where we deliver

The United States, United Kingdom, Canada and Australia. That means we ship to addresses in those countries; it does not mean we hold stock or operate premises in any of them, and we will not imply otherwise. Regional, island and remote addresses in all four take longer and cost more, and both are shown on your quote rather than estimated afterward.

Duties, taxes and incoterms

Responsibility for import duties and taxes depends on the incoterms agreed for your order. They are confirmed in writing before you commit, so there is nothing to discover on delivery.

Damage and shortages

Check the delivery against the stated carton count on arrival. If anything is damaged or short, tell us within a reasonable period with photographs of the goods and the outer carton. The photographs matter: they determine whether it is a carrier claim or ours, and either way we would rather resolve it quickly than debate it.